Commitment to Trusted Care
Long before nursing and caregiving became a profession, the earliest healers and caregivers, both men and women, learned the vocation through oral teachings and traditions passed down from generation to generation. Those known to have these medicinal skills were highly trusted.
The founder of VNA Health was Marian Watts, a visiting nurse, who graduated from Johns Hopkins Hospital School of Nursing in 1898. In the early 20th century, nurses were identified by their nursing pin, which represented a badge of trusted care. Nurses embraced this trust and responsibility so deeply, that when they died, they instructed their families to send their pin back to their School of Nursing to ensure no one could take it and pretend to be a nurse.
Today, the certification and validation of healthcare organizations are managed by independent federal, state, and local agencies.
CMS Patient Satisfaction & Quality Ratings
VNA Health has a 4-Star Patient Satisfaction Rating and 4-Star Family Caregiver Rating by the Centers for Medicare and Medicaid Services (CMS). Achieving a 4-star rating ranks VNA Health as above average in comparison to home health care and hospice care agencies nationwide.
The Centers for Medicare & Medicaid Services (CMS) has built the Care Compare website at Medicare.gov as a key tool to help consumers choose a home health care provider. To make the information easier to use, Care Compare provides tools like “star ratings” that summarize some of the current health care provider performance measures.
CHAP Accreditation
VNA Health has been awarded CHAP Accreditation under the CHAP Home Health Care and Hospice Care Standards of Excellence.
CHAP Accreditation demonstrates that VNA Health meets the industry’s highest nationally recognized standards. By achieving CHAP Accreditation, VNA Health has also been deemed to meet Medicare Conditions of Participation and is officially certified as a Medicare provider. This recognition demonstrates that VNA Health not only meets, but exceeds, the industry’s most rigorous nationally recognized standards. CHAP’s comprehensive evaluation examines every aspect of our work, including organizational structure, quality of services, staff expertise, financial stewardship, and long-term sustainability. Quite simply, adherence to CHAP standards ensures better quality care for those we serve.
Candid’s Guidestar
VNA Health received the Candid GuideStar Platinum Seal of Transparency. Candid’s Guidestar Platinum Seal is awarded to charities demonstrating the highest level of responsible fiscal management and commitment to accountability and transparency. At VNA Health transparency and sustainability build excellence, which helps ensure that our services can be provided compassionately, and with integrity.
We Honor Veterans
VNA Health is honored to be a 4-Star Level Member of We Honor Veterans. Launched in September 2010, We Honor Veterans is an awareness campaign developed by the National Hospice & Palliative Care Organization in collaboration with the Department of Veterans Affairs. We Honor Veterans was created to address the growing need for Veteran-centered care, especially as the need for hospice and palliative care by the aging Veteran population increases.
We Honor Veterans invites participating hospice organizations to aspire to the utmost quality of integrated service from the hospice team by setting requirements to “earn your stars.” To earn a 4-star rating, the highest level, the organization must ensure that all staff is regularly educated about the unique needs of Veteran patients and their families, participate in community outreach and networking, and continually assess program improvements.
National Partnership For Healthcare and Hospice Innovation
VNA Health is proud to be a member of the National Partnership for Healthcare and Hospice Innovation. NPHI is a member-comprised organization driven by passion and integrity to help people live fully through the end-of-life. Our most important priorities, policies and initiatives are learned at the bedside, not in the board room. Our members are community-focused hospice, palliative care, and advanced illness providers across the country focused on the highest quality, person and family-centered, end-of-life care.
Best Places to Work & Champion in Healthcare
The Pacific Coast Business Times (PCBT) once again recognizes VNA Health as a Best Place to Work along the Central Coast. VNA Health has been recognized as a Best Place to Work since 2017.
In addition, PCBT has recognized VNA Health leaders as Champions in Healthcare in 2015, 2017, 2018, 2020, 2021, 2023, and 2025.
